Hyatt Regency Luxe Studio | Downtown | DXB

very bad service Positive: nothing very bad service hidden charges they send me invoice service charges is more than room rent Negative: everything

Frustrating, inconvenient, and far below expectations Positive: It was clean. Negative: Getting the keys was an exhausting process. It took over an hour of back-and-forth with the property team, only to be told that we had to contact Booking.com to email the property owner, because apparently, they couldn’t hand us the keys without written permission, even though we had paid and checked in at 8 PM. Completely unreasonable. The room itself was poorly stocked. Just two tiny water bottles, barely 250ml each. If you get thirsty in the middle of the night, good luck. There’s no water source, and the only snack available is caramel popcorn, which ironically just makes you more dehydrated. The towels were placed on the bed instead of in the bathroom, no idea why. Not thoughtful. Check-in time is a very late 4 PM, and check-out is pushed early to 11 AM, not the 12 PM standard you’d expect. Overall, the experience was frustrating, inconvenient, and far below expectations for a paying guest.